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    Privacy Policy

    This privacy policy explains how TorqBolt Private Limited collects, uses and protects information when you visit duplex2507.com or contact TorqBolt by email, phone or web form. This policy applies only to this website. TorqBolt's other websites carry their own policies. Last updated 2026-05-06.

    Who We Are

    TorqBolt Private Limited operates duplex2507.com as a technical reference and commercial enquiry channel for super duplex 2507 stainless steel material and fasteners. The contact email is info@torqbolt.com. Postal address: Mumbai, Maharashtra, India.

    What Information We Collect

    duplex2507.com collects two categories of information:

    • Information you submit voluntarily: name, company, email address, phone number and message content when you submit the contact form, send an email, or place a call. This information is used solely to respond to your enquiry and to follow up on a quotation or technical question.
    • Information collected automatically: standard web analytics from Google Analytics 4 (GA4), including IP address (anonymised before storage), browser type, operating system, referring page, pages visited on this site, and approximate geographic region. This information is used to understand site traffic and improve the technical reference content.

    How We Use Information

    • To respond to your enquiry, send a quotation, or follow up on a technical question
    • To maintain a record of commercial transactions for accounting and statutory compliance
    • To analyse aggregate site traffic and improve the technical reference content
    • To send occasional updates about super duplex 2507 product availability or new technical reference pages, only if you have specifically opted in

    Cookies and Analytics

    duplex2507.com uses Google Analytics 4 (GA4) to collect anonymised site usage statistics. GA4 sets first-party cookies on your browser to count unique visitors, pages per session, average session duration and similar metrics. No personally identifying information is sent to GA4. You can disable GA4 cookies via your browser settings or via the Google Analytics Opt-Out Browser Add-on.

    duplex2507.com does not use any other tracking, advertising or third-party analytics tools. There are no Facebook Pixel, Google Ads remarketing tags, Hotjar, Crazy Egg, or similar trackers on this site.

    Sharing of Information

    TorqBolt does NOT sell, rent, trade or share your personal information with any third party for marketing purposes. Your information is used only by TorqBolt's sales, technical and accounts teams to respond to your enquiry and to maintain the commercial relationship. The only exceptions:

    • When required by Indian law, court order, or statutory authority (income tax, GST, customs)
    • When you specifically authorise sharing with a designated third-party inspection agency for project compliance
    • Aggregate, non-identifying analytics data may be shared with Google Analytics in line with the GA4 service terms

    Data Retention

    Enquiry information is retained for the duration of any active commercial relationship plus 7 years thereafter to meet Indian statutory requirements (Companies Act, Income Tax Act, GST). After that period, records are securely deleted. Anonymised analytics data is retained for 26 months in line with GA4 default settings.

    Data Security

    duplex2507.com is served over HTTPS with TLS 1.2 or higher. Enquiry submissions are routed to TorqBolt's email systems via Formspree or direct mailto links. Email is hosted on Google Workspace, with two-factor authentication required for all TorqBolt staff accounts. Despite these measures, no internet transmission is fully secure; do not send unsolicited highly sensitive information (such as financial account credentials) via the contact form or email.

    Your Rights

    You may request:

    • Access to the personal information TorqBolt holds about you
    • Correction of any inaccurate or outdated information
    • Deletion of your information (subject to statutory retention requirements above)
    • A copy of your information in machine-readable form

    Send all such requests to info@torqbolt.com. TorqBolt will respond within 30 days.

    Jurisdiction

    This privacy policy is governed by the laws of India. Any dispute arising from this policy or the use of duplex2507.com is subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra (Bombay High Court).

    Changes to This Policy

    TorqBolt may update this privacy policy from time to time to reflect changes in services, legal requirements or industry practice. Material changes will be flagged at the top of this page with a revised "last updated" date. Continued use of the site after a policy update indicates acceptance of the revised terms.

    Contact

    For privacy questions, data access requests, or to opt out of any communications:

    TorqBolt Private Limited
    Mumbai, Maharashtra, India
    Email: info@torqbolt.com
    Phone: +91-22-66157017